Return & Refund Policy

At GFX Sport, we want you to love every purchase. If your gear doesn’t meet your expectations, we’re here to help make it right. Please review our Return & Refund Policy below for details on how we handle returns, refunds, and exchanges.

We accept returns for most new, unused, and unopened items within 30 days of delivery. To qualify, all items must be in their original condition, with packaging, accessories, and tags included.

For hygiene and safety reasons, some items are not eligible for return, including but not limited to:

• Opened personal care or hygiene products

• Used sports or fitness equipment

• Undergarments or swimwear

To begin a return, please contact our Customer Support Team for approval and step-by-step instructions. Unapproved returns will not be accepted, so please wait for confirmation before sending your item back.

Unless your return is due to a damaged, defective, or incorrect item, customers are responsible for shipping costs. We recommend using a trackable and insured shipping service to ensure your return arrives safely.

Once we receive and inspect your returned item, we’ll send you an update via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Refund timing may vary depending on your bank or payment provider.

Need a different size, color, or model? You can request an exchange when initiating your return. Exchanges are subject to stock availability, and our team will help guide you through the process.

If you receive a damaged, defective, or incorrect item, contact us right away with your order number and clear photos of the issue. We’ll resolve it promptly by replacing the product or issuing a full refund, depending on your preference.

If more than 10 business days have passed since your refund was approved and you haven’t received it, please:

1. Check with your bank or credit card provider.

2. If still unresolved, contact our support team for further assistance.

For any questions regarding our return and refund process, please visit our Contact Us page. The GFX Sport team is dedicated to providing a reliable and stress-free shopping experience for all athletes and sports enthusiasts.